Shipping Policy
We aim to deliver products in excellent condition and at the earliest possible. Shipping charges are payable only if the order value is below the minimal mentioned amount. If the order is cancelled before dispatch, lost in transit, or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges. If you cancel part of the order, shipping charges will not be refunded. If you return an order delivered to you, original shipping charges will not be refunded.
How Long Does it take for an Order to be Delivered to me?
We deliver most of our orders within 5-7 business days from the order date.
Short Delivery/Product Not Received
In case you do not receive the complete order or receive fewer items than ordered, you need to share the images of the same along with the invoice to the customer care email ID mentioned. We will take up to 10 days to inspect the gap and take action accordingly. Once the issue is identified, we will either refund the amount or ship the product(s) not received. We maintain the right to decline payment or delivery of the product(s) on a case-by-case basis.
In case of short delivery, you need to highlight within 24 hours, and you are requested not to receive open or partially opened delivery packets.
Please Note: The delivery timeframe mentioned is an estimate; actual delivery time depends upon the availability of the product, address where the order needs to be delivered, and any other circumstances that might affect delivery. You can rest assured that you are completely protected as a shopper at svycosmetics.com. You always have a choice to cancel your order due to shipment delay beyond the estimated delivery time by contacting us for online orders at admin@svycosmetics.com and for offline orders admin@svycosmetics.com.
RETURNS
We hope that you never have to return a product. At the same time, we would be there to help you if you do.
Order was damaged when received
We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. Under the return policy, the customer has to notify us about the damage within 24 hours of receiving the order. Please email the details to us regarding the damaged online orders at admin@svycosmetics.com and for offline orders admin@svycosmetics.com.
Incorrect items received
In case you receive items that are different from the ones you ordered, we will ship the required items to you once we receive the incorrect ones sent to you (please read Return Policy mentioned below for further clarification). Please email the details to us regarding the incorrect items received: online orders at admin@svycosmetics.com and for offline orders admin@svycosmetics.com.
Return Policy
Once you have decided that certain items or the entire order needs to be returned, you have to follow the process mentioned below:
Notify us about the return within 24 hours of receiving the order. Any delay caused might lead to the cancellation of the whole process. You need to mail the details (product photographs of the faulty/wrong items received, Invoice, and the Package in which you received the products) for online orders at admin@svycosmetics.com and for offline orders admin@svycosmetics.com.
Once you get a confirmation from our side that the items can be exchanged or delivered, you will have to courier those to us (in case of a wrong item received) as well. Once we receive the items, we will ship the products and also refund the money you spent on the courier.
CANCELLATION
Cancellation by Us
While we try to ship out every order that has been successfully placed with us, there are some situations in which we may have to cancel orders. We will inform you about the cancellation within 48-72 hours of receiving the order. Some of the situations that may result in your order being cancelled include (but are not limited to):
- Product No Longer Available With Us or Temporarily Out of Stock
- Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
- Inaccurate Or Insufficient Address
- Non-Serviceable Locations
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as possible.
Cancellations by the Customer
If a cancellation notice is received within 24 hours of placing the order and the order has not been processed, the order can be cancelled, and the entire amount will be refunded. Orders that have already been processed and shipped cannot be cancelled.